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what our clients say about us...

“The Analysis Solution’ at Plus Four ran data processing for us on a very complex multi-market project. Their flexible, responsive and professional approach – dealing with many demands that arose – helped the analysis to run smoothly, saving us time and allowing us to focus on interpreting the outputs.”

“We wouldn’t hesitate to recommend Plus Four to anyone facing a recruitment challenge. Cara is brilliant, clearly experienced, very tenacious if you have a tough recruit, good at understanding the recruitment challenges and coming up with innovative solutions. She has just delivered for us on one of the toughest recruits we’ve ever encountered. We’d trust her with any recruitment challenge, and having her on a job definitely lifts a huge weight off our shoulders.”

"It always amazes me how Plus4 delivers and excels, time after time, whatever the project diversity, size or location. I especially appreciate the personal approach, skilful execution and pro-active attitude of Cara and her team, which makes Plus Four such a reliable – and enjoyable – business partner.”

“We have been working with Plus Four for over 12 years. We are a social research consultancy who work across public services but we do not have the extensive field force or the cost effective data processing capabilities that Plus Four have. The Field Division have helped us on a vast array of projects from recruiting research participants to attend our focus group and workshops, to undertaking large on-street or in-house surveys. We also often draw on the capacity and skills of Barry and his Analysis Solution team to help us enter and process large scale survey data. Plus Four always respond to our needs in a responsive, flexible and practical fashion. Their approach is friendly and supportive, offering advice and technical expertise, keeping us regularly up-dated and they always deliver on time and to specification.”

Social Research Consultancy 

Designer / Manufacturer

MR Agency

Media Agency

We have had a good working relationship with Plus Four Market Research for many years. Unflappable senior staff (especially Colleen Norton) and recruiters who understand the sometimes complex requirements of social research have resulted in a lot of successful projects, and we have every confidence in their ability to deliver.

The project involved recruiting and moderating of 4 focus groups, with central heating installers (a difficult sample to recruit) and householders. The recruitment was accurate and the moderation of the groups by Peter Allan was lively and creative

Plus Four regularly undertake online surveys for us and have been doing so for the past 5 years. These surveys involve professionals who have attended senior level business forums organised by Richmond Events. We regularly achieve a high response rate. Barry Jetten and his team have always provided accurate data and have always been able to meet our deadlines

Plus Four not only possess the expected experience in the field of market research but are also knowledgeable across a wide range of sectors. We found them to be responsive to our needs; thorough in their approach and consistent in meeting our deadlines. The final report was easy to read and comprehensive. Their presentation of the findings to our Board of Management was clear and concise and offered suggestions for our outcomes action plan.

Plus Four has been the market research agency of choice for our Social Services. They have very directly and flexibly understood our needs whilst providing high quality surveying whether it be older people using home care or children looked after. Their focus group work with older people using day centres was simply excellent and helped to substantially re-shape the specification for services on re-contracting.

The work you did for us in Croydon was very professionally done. I was impressed by the efficiency and professionalism with which Plus Four recruited participants and then delivered a series of focus groups to address our specific research questions. Plus Four was able to successfully deliver three focus groups within a very tight frame and these helped us to better understand the factors that influence patient decision-making.

Thank you to your team very much for your excellent service on what was a very tight deadline. I’ve particularly appreciated your eye for detail, your useful advice during the set-up of the project, your availability and collaboration during the entire process and the professionalism of your team on site. I enjoyed working with Plus Four.

We selected Plus Four from those that tendered, as they were the most innovative and include approaches such as recruiting local residents to be interviewers and holding participative community workshops as well as the door-to-door survey, and all within our budget…overall, the service, findings and expertise we received from Plus Four were excellent

I have been busily feeding the data back into various projects throughout the Council and the results have been very well received. Once again, I have found your service to be excellent with great attention to detail and particularly good customer contact. I will be recommending you to colleagues as and when other research projects arise.

We have worked closely with Plus Four Market Research over several years on a number of important projects. These have ranged from an assessment of our role in protecting local Green Spaces, through to a large-scale review of our retail Gift Shops, through to the analysis of the requirements of visiting Tour Groups at our properties. Plus Four have always provided – through a mix of well planned and executed qualitative and quantitative research – a very high level of expertise in their understanding of our business objectives and information needs and by adding considerable value though insightful conclusions and recommendations.

Plus Four were the chosen agency for a major project in Gibraltar commissioned through me for the Gibraltar Government. The main task was to measure media access and use in the territory, but also to measure awareness and use of Gibraltar-based media in the surrounding area of Spain. This was a rather unusual request requiring from the agency some imaginative thinking especially when devising a sampling plan. Gibraltar is a very small community but it has a very strong attachment to the United Kingdom and a high degree of sensitivity to issues to do with identity and nationality. Plus Four had to use interviewers based in Spain – a potential problem for many Gibraltarians. The reason that we had to use Spain-based interviewers was because many Gibraltarians do not speak English very well and are more comfortable in Spanish. But they often do not like to admit this fact. During the fieldwork, the issue came up and was publicised in the local media. Why was a survey taking place in Gibraltar using Spanish interviewers? Plus4 managed this crisis of presentation and image very calmly and appropriately and what looked for a while to be a major crisis looming very soon disappeared and was not heard of again. The agency handled this very well and it became very quickly a non-issue. More importantly, the agency handled the main issues of the survey, both in Gibraltar and the surrounding areas of Spain with professionalism and active and intelligent imagination. The data set provided at the end of field work was consistent, accurate, coherent, correct and in every way easily analysable. The agency at all times provided answers to questions and requests. I have no hesitation in saying that I have no regrets at all in selecting this agency for this work and would use them again for similar work in the future.



Thank you so much for the great job you did. From field to final analysis it was very well done.  Your supervisor was praised for her ‘energy’ and ‘enthusiasm’ over the three days at the deployment. I was very impressed by the quality of the analysis and presentation of the charts. And, thank you for being so patient on the to’ing and fro’ing of the extra analysis. It was much appreciated. The qualy side pulled out all the stops too. Good job all round.


Plus Four provided an excellent service for an on-street survey regarding a public space in the Borough. They were extremely helpful throughout, communicated what was happening at all stages and delivered the results ahead of the set deadline and even provided more analysis than was originally agreed.

I have been hugely impressed by Plus Four's passion and grasp for the topic, their commitment and efficiency and their attention to detail. Plus Four have offered excellent expert advice and support through the research design stage, professionalism and warmth of fieldwork, and meticulous accuracy and attention to detail in the analysis and reporting. Plus Four's written and verbal presentations of the research findings have been of a high standard. Plus Four have been prepared to go above and beyond to support the business case behind the research.

The work you did has now been reported to our Member’s Board and the Main Board…and they were impressed by the size of the sample you achieved thereby ensuring that the results were as robust as possible…our thanks for an excellent piece of research

We have worked with Plusfour Market Research for several years. Throughout our relationship, they have always offered a quality and professional service regardless of the project size or budget. One particular benefit of working with Plusfour is the fact that senior personnel are involved with the project from briefing stage, right through to completion (specifically their MD Peter Allan). We feel that this adds real value to the process. They are not frightened to question our approach and frequently suggest alternative methodologies, approaches and ways of working. All of these projects were delivered on time and within budget – and very importantly, within the agreed project criteria (e.g. number of respondents, profiling etc). Reports are well written and presentations are clear and concise. One final point I would make is that Plus Four demonstrate an aptitude of working with a very diverse client base – not just in terms of product sectors but also in terms of cultural differences. This is extremely reassuring when one is dealing with the very specific, and sometime unique, working practices of clients from overseas markets. We would have no hesitation in recommending the people and services of Plus Four to another client.

Independent Media Consultant

Medical Charity

Disability Charity

Transport, Local Authority 

Advertising Agency

Healthcare Association

Regeneration, Local Authority

Social Services, Local Authority

Conservation Charity

European Cultural Venue

European MR Agency

Independent Consultant

Care Provider

Events Organiser

Town Centres, Local Authority

Thank a lot for al your support. It was PER-FECT. Really I mean it! I have been working with many UK facilties: I must say it was my best experience. Nice welcoming team, good service. And last but not least...great support!

European Qualitative MR Agency

Plus4 have provided us with partcipants for our Usabilty Laboratory studies for a number of years now. In our experience, their methodical recruitment process results in excellent matches to our required profiles and an extremely low rate of no shows. Plus4 provide a friendly, knowledgable and professional service and I would not hesistate to recommend them.

Independent Consultant

Our company engaged Plus Four to conduct field tests of a new heating product. The Field tests were to take place in the UK, Scandanavia and France. This posed a number of logistical and technical problems, but throughout Plus Four were able to overcome all difficulties and the tests were concuted sucessfully. Plus Four arranged for a regular series of reports over the six month test period and these were always delivered on time with excellent, crisp summaries to enable us to gauge the reaction of likely consumers. I have no hesitations in recommending Plus Four and our company will certainly use them again in the future.


MR Agency

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